Modeling and Optimizing Service Quality Improvement (Empirical study uses the POP-HRM approach to training instructors Security Unit in Bogor Regency)

This study aims to find ways and strategies improve service quality by analyzing the influence of other variables on quality. The are organizational support, work motivation, job satisfaction, commitment. Furthermore, methods for improving education training services found were made recommendations related parties, namely Republic Indonesia Police, leaders institutions, instructors Security Unit in Bogor Regency. population is as many 168 security from 33 spread across 16 sub-districts Regency area. research sample 118 respondents. Data analysis used SITOREM analysis. results show 1) There a direct positive effect support with path coefficient (βy1) 0.302, so that strengthening can quality; 2) motivation (βy2) 0.211, 3) satisfaction (βy3) 0.201, 4) commitment (βy4) 0.212, 5) Organizational Support (βy31) 0.432, increase satisfaction; 6) (βy32) 0.535, 7) (βy41) 0.553, commitment; 8) (βy42) 0.412, 9) an indirect through (βx13y) 0.091, 10) (βx23y) 0.113, 11) (βx14y) 0.087, 12) (βx24y) 0.117, 13) (βy12) 0.852,